![]() ![]() Maybe it went to your trash box, so you didn't check it timely. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Plug-ins on the subscription page. In order to bring a cool experience, we did our best to compatibility Effects & Plug-ins (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora program itself, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation forever once he/she has a Perpetual license. In line with your doubt about the 21 dollars payment after one week, we'd like to explain it in more detail. Really appreciate a lot for your time and patience! ![]() We invite you to pay an eye on your mailbox. To address your concern further, our support will investigate this matter further and then keep you updated as earlier as possible. (Please find it under the "Account and Membership" part) However, if your order is still within 30 days from the payment dateļ¼7 days for Famisafe, Dr.Fone series, Data Recovery, and Recoverit series), you can repurchase the correct platform software first and then drop an email at to get the refund for the wrong platform software. In order to avoid this trouble for our users, we have especially indicated this point on our website. It is regret to tell you that users are unable to access his/her license on a different platform due to the way that the software is coded for the specific platform. ![]() In line with your concern about subscription, we'd like to explain it in more detail and see how we can help you further. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible, thanks for your feedback, we'll keep improving and then bring a better experience for each user. I do not recommend this app if they claim to do what they say they do. Basically, the app is just a statement of good intentions and when you ask for your money back, they only tell you that they have a refund policy within the trial period. Finally, the Geofence functionality never alerts the entry or exit of a defined zone. The filters are not effective, they don't even know the details of the activity on the web. There are even cases in which there is no time control and children continue to use the device for more than the defined time. There is no time control or the time is more than is actually used. The Screen Time functionality is completely out of sync with reality. The number of problems is unbelievable: - The reports do not indicate the reality of what is used on the devices, there are even applications that you don't even know exist. On the website, they say they are "THE BEST ALL-IN-ONE PARENTAL CONTROL AND DIGITAL WELLBEING SOLUTION! Reports, Activity & Alerts Screen Time & App Rules Filter Inappropriate Content & Websites Family Locator, Set Geofences". I have been trying to interact with support for over a month, trying to give them as much background information as I can, always in the spirit of helping, but it has not been enough. I have purchased the FamiSafe product and although they deliver a Trial, the truth is that until you actually use the product for a long time, you don't realize that it's just a nice interface but nothing works as they say they do. Poor customer service, and poor development. ![]()
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